Frequently Asked Questions 

How can I contact O.plan?

Contact O.plan team through our contact us page

email: [email protected]

Phone: +44 (20) 37 444496

How can I place a large order and do I get any special offers?

You can easily place a large order through our website. For more details and special offers write to us at [email protected] or call us directly at +44 (20) 37 444496, our team will be happy to assist you.

How do I pay for my order?

You can easily and securely pay by card, online or through Paypal. We accept visa, Mastercard, Maestro and American express. 

Where will my order ship from?

All our orders are shipped from our warehouse located in Cambridge, UK. 

How long will my order take to arrive?

Every product on O.plan UK shows the estimated delivery time. We always try to deliver your ordered items as quickly as possible.

When will my delivery be made?

All deliveries are made during the working hours, Monday-Friday. For most products, you will receive a phone call before the product is delivered. 

Where do you deliver?

O.plan UK can deliver anywhere within the UK mainland.  

How much is the delivery?

The delivery is FREE on all our products. 

Please note that oplanoffice.co.uk does not deliver to the Island of Ireland, Shetland Islands or the Outer Hebrides.

Can you deliver to any floor in my building?

Deliveries can only be made to the ground floor entrance of your premises as per the standard transport practices.  

Is there a warranty on the desks?

We offer an industry-leading 5-10 year warranty on our various desk options. Please check the individual products for more information. 

Is there a warranty on the chairs?

We offer an industry-leading 3-5 year warranty on our various office chairs and 2-3 year warranty on the ergonomic office stools. Please check the individual products for more information.

How do I reset my desk?

(Pro+, 2's Company, Bend ahead, Kay only)

Step1: Hold the down button until the desk goes to its lowest.

Step 2: Press the down button once again, the led display will flash RST.

Step 3: Press the down button again. This will make the desk first go down a little further and then jump back upwards a little. 

Your desk is now Reset

(Pro desk only)

Step 1: Hold the down button until the desk goes to its lowest.

Step 2: Press the down button once again. This will make the desk first go down a little further and then jump back upwards a little. 

Your desk is now Reset