Terms & Conditions 

Using our website and shopping with us online

These terms and conditions are specific when using our website and shopping with us online.

Information on our website

We try our best to make sure that all information on our website, including descriptions of our products and listed prices, are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

When browsing our website the colours of products may vary depending on a few factors your display in settings.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

Product availability

All products are subject to availability and so we may not be able to supply your order in unforeseen circumstances and with or without notice we may have to stop selling products through the O.plan office UK website either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

Security

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Eligibility to order products

You can only purchase from the O.plan office UK website if you are aged 18 or over and a resident of the United Kingdom. You will need an active email address and a telephone number so that we can easily contact you.

Placing your order

Your order counts as an offer to purchase goods from us.

After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).

Order acceptance

Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Payment

You can pay with all major credit and debit cards, Google pay, Apple pay (only when ordering from your smartphone) and O.plan Gift card. We also accept PayPal for orders made online for delivery in the UK.  

We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing

Unless otherwise stated all products display prices both Exclusive of VAT and Inclusive of VAT on the O.plan UK Shop Online. The product prices shown do not include the delivery fee as we offer Free delivery on all our products. 

Online/In stock

Not all promotions that are offered by O.plan UK Shop Online will be available in-stock and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.

Pricing errors

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of notice of the cancellation. 

Delivery general terms

About these terms

If you have any further questions please visit our delivery page for more information.

We sub-contract our Delivery Service to trusted transport service providers, however, we’ll always remain responsible for the performance of the Delivery Service.

NOTE: We do not deliver to the Island of Ireland, Shetland Islands or the Outer Hebrides.

Delivery charges

For more details of our delivery fees, please see our delivery information page.

Please note the Picking with Delivery and Delivery prices detailed in any O.plan UK printed material are subject to change in accordance with the prices on O.planoffice.co.uk.

Online delivery dates

For parcel deliveries, you will automatically be allocated the earliest delivery date possible when placing your order. For all other deliveries, you will be given the option to select a delivery date when placing your order.

We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us.

We will try our best to meet the delivery date, however, there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the O.plan UK Customer Support Centre: contact us.

Changing the date of delivery

If you would like to change your delivery time or date, please contact the O.plan UK Customer Support Centre and they will advise if this is possible: contact us.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions

Unfortunately, we are unable to deliver perishable products (including plants).

Before the delivery, please ensure that there are sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.

Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery staff believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible. If our delivery staff consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery staff will take reasonable care when delivering the products.

Our delivery staff are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.
You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.

Damaged items

If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify O.plan UK Customer Service Contact Centre as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

 

 

Returns and Cancellation

You can return the new and unused product(s) within 365 days of making your purchase, subject to the limitations set out in these Terms and Conditions. O.plan UK will provide a refund for the product(s) returned with the original proof of purchase, in a new and unused condition and with the original packaging. You are responsible for any costs incurred in the returning of the product(s) unless the product is faulty or not as described. O.PLAN will refund the price paid for the goods via the original payment method.

A refund may be refused, or the value of the refund reduced if the product(s) are not able to be sold at full retail value as a result of you handling the product(s) in such a way that the product(s) are no longer saleable at full retail value. O.plan UK at its sole discretion, may reduce your refund to reflect any reduction in the retail value of the goods. Any refund and reduction will be proportionate to the retail value of the product(s) in the condition returned.

Exclusions

There are certain circumstances, where at our sole discretion we are not able to accept returns, cancel orders or offer a refund unless the product(s) is faulty (or unless there is any other breach of your statutory rights). These exclusions are as follows:

  • where you do not have proof of purchase;
  • where the product(s) are returned without full packaging;
  • where the product(s) are not returned in a saleable condition; and
  • where the product is a food or drink, perishable product (cut flowers or plants), or custom-made product(s) (including worktops) or any other product(s) to which the exclusions in regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, apply.
  • Cancellation or return of orders made online
  • Cancellation or return of orders made online

Product review

Thanks for your feedback!

Please note that by submitting a review to our website you will be deemed to have accepted these terms and conditions.

General

We display both positive and negative reviews but all content is moderated to ensure it is appropriate for publication on our website. This means that after you submit your review it will not immediately appear on our website. We reserve the right to accept or reject any product review submitted to us and we may edit the length and/or content of any review as we see fit.

You agree that you will not submit any content:

  • That is false, inaccurate, misleading, defamatory, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, fraudulent or otherwise objectionable;
  • That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • For which you were compensated or granted any consideration by any third party;
  • That violates any local, national or international law;
  • That references other companies or websites;
  • That contains any computer viruses, worms or other potentially damaging computer programmes or files;
  • That includes unsolicited promotions, mass mailings or spamming, political campaigning, advertising or solicitations;
  • That includes the personal information of any third party.

Once your review has been submitted you will not be able to edit it. If you would like to have your review removed from our website, please contact us.

We are currently unable to publish reviews that are not written in English.

Personal information

To make sure your review can be published, please do not include any personal information including your full name, contact details or email address.
In order to comply with the law, to protect our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider to be necessary or appropriate, including, without limitation, user profile information, IP address and posted reviews. Please refer to our Privacy policy for further information.

Customer service issues and safety concerns

Please do not use your review to report customer service issues or safety concerns. You can contact us directly here.

Ownership of content

By submitting a review you grant O.plan UK and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, transferable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such review throughout the world in any media without compensation to you. You acknowledge that we may choose to provide attribution of your comment or review at our discretion.

Our liability to you

Although we will do our best to moderate all reviews posted, we assume no liability for any reviews posted, stored or uploaded by you or any third party. We will not be held liable for any loss incurred by you as a result of a review published on our website.

 
 

Our liability

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through O.plan UK, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau.

General terms relating to our relationship with you

If you would like more information about O.plan UK, or want to get in touch with us, please contact us or call our Customer Support

Waiver

If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or Returns policy.

Privacy

Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by O.plan UK. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, O.plan UK Limited is the “Data Controller”.

Disputes

In the event you have a complaint regarding a product or service purchased from O.plan UK, please contact us at [email protected]

In the unlikely event that our Customer Relations team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR (previously 'The Retail Ombudsman'), which is a certified Alternative Dispute Resolution provider. O.PLAN is a member of RetailADR and follow their Scheme Rules, which means that we will be bound by their decision.

Address: RetailADR, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
Phone: 0203 540 8063
E-mail: [email protected]
Web: www.retailadr.org.uk

Alternatively, if your complaint is regarding products or services purchased from oplanoffice.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr/.

Please note that following submission of your complaint on the EU platform, you will be directed to RetailADR. You may therefore refer your complaint directly to them.

Governing Law

If you are a consumer, please note that these general terms and conditions, their subject matter and formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these general terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.